FAQs

Please be aware that your order may arrive in more than 1 package/shipment.

We do not include receipts with shipments. You can leave a gift message in the Notes section at checkout.

To start your refund, return or exchange. click here.

For tips on how to care for your candle, click here.

We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.

We are not responsible for return shipping charges and the original  shipping charges are non refundable.

Return Process: Once we have received the return and it is approved, your exchange will be shipped out within 7-14 days. 

Products

Custom gold chain bracelets are gold filled. All other products are gold plated. Keep items dry and store away when not being worn. Refrain from wearing items in bed as they can tangle and possibly break.

All items are cruelty free.

Shipping

Domestic shipping is free after you spend $75.

Once the order is received, it will ship out within 5 to 7 days (excluding Holidays) 

Rush shipping is available.

International orders: Yes, we do ship internationally. We are not responsible for custom, taxes, duties and tariffs. Unfortunately, we have no control over that, it all deals with laws and regulations in your respective country. We are not responsible for lost packages.

Delivery

Depending on the shipping method you choose, your package will take 3 to 7 days within the United States.  (7-21 days International)

You will receive a tracking number sent to your email when your package has shipped.

**Ryan Porter is not responsible for lost packages.

RYAN PORTER bracelets are NOT suitable for children ages 4 and under as they are a choking hazard.